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Your Rights and Our Legal Commitments

olongbet operates under a clear legal framework designed to protect your account, your data, and your access rights where local law permits.

Jurisdiction-aware accessDANA & OVO payment contextAccount data protectionGoPay & QRIS termsTransparent policy posture
olongbet Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a payment dispute, or a data request, our support team is available every day from 08:00 to 23:00 WIB. You can reach the legal and account-policy desk through three direct channels — choose whichever fits your situation, and we will respond with a formal written acknowledgement within one business day.

Team online

Live Chat

Access the live chat window from any page on olongbet.best. Our policy-trained agents handle account eligibility questions, data access requests, and payment dispute submissions during operating hours 08:00–23:00 WIB.

Email Support

Send formal legal queries or written data-access requests to our support email listed in the account portal. We acknowledge every message within one business day and provide a reference number for your records.

Account Portal

Log in and navigate to Settings › Legal to submit a formal account review, update your consent preferences, or download a copy of your stored data. The portal is accessible on both mobile and desktop without additional app installation.

ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

Our legal obligations extend beyond terms on a page — they shape how we store your account credentials, process your DANA or OVO transactions, and manage cookies across your sessions.

Cookie Management

We use session cookies to keep your account logged in and analytical cookies to improve page load times. You can review and adjust cookie consent categories from the footer link on any page of olongbet.best at any time.

Data Encryption

All account data — including your payment method details for DANA, OVO, GoPay and QRIS — is encrypted at rest and in transit. We do not store full card or wallet credentials on our own servers.

Account Verification

Before we process a withdrawal, your account goes through an identity-matching step against the name registered to your chosen payment method. This step protects you from unauthorised withdrawals initiated by a third party.

Data Retention Period

We keep your account transaction history and identity records for the minimum period required under applicable policy, and no longer. You may request early deletion of non-mandatory data by contacting the legal desk in writing.

Consent Updates

If we change how we use your data, we will notify you via the email address on your account before the change takes effect. You may withdraw consent for non-essential processing without closing your account.

Third-Party Sharing

We share your data only with payment processors such as DANA, OVO, GoPay and QRIS — strictly as needed to execute your instructions. We do not sell account data to advertising networks or unaffiliated third parties.

Frequently Asked Legal Questions

The questions below cover the situations Indonesian account holders ask about most when reviewing our legal terms. If your question is not here, reach the legal desk via live chat during 08:00–23:00 WIB for a direct answer.

Access depends on local law in your specific region. We recommend reviewing the applicable rules in your area before opening an account. Where local law permits, you may register and use the platform under the terms set out on this page.

Your deposit is governed by both our platform payment policy and the individual DANA or OVO user agreement. If a transaction is disputed, contact our support team first — we coordinate directly with the payment provider to resolve it within the timeframes specified in each provider's policy.

Log in, go to Settings › Legal, and select the data-download option. Alternatively, send a written request to our support email. We process data-access requests within five business days and provide the file in a readable format.

You can request deletion of non-mandatory data at any time. Mandatory records — such as transaction logs required under applicable policy — must be retained for the minimum period. We will confirm in writing which data has been removed and which must be kept.

We do not store your full GoPay or QRIS wallet credentials. Only the transaction reference and amount are retained for dispute resolution and audit purposes. Full payment credentials remain solely with the respective payment network.

We notify you by email to the address registered on your account before any material change to our legal terms takes effect. The updated terms are also published at olongbet.best/legal/ with the effective date clearly marked at the top of the page.

Contact our legal desk via live chat (08:00–23:00 WIB) or the support email in your account portal. We acknowledge formal complaints within one business day, assign a reference number, and provide a written resolution within seven business days.