Reference

How we protect your account and personal information

Q: What if I notice suspicious activity on my account?

Contact live chat or email support@olongbet.best immediately. We'll review your login history, freeze transactions if needed, and help you change your password. Enable two-factor authentication in Settings → Security for added protection.

When you open an account with olongbet, your privacy is our responsibility. We collect only what we need to verify your identity, process your deposits via DANA, OVO…

Data collected and storedPayment information handlingAccount security practicesYour rights and choices

Explore Lobby Read FAQ

What we collect and why

olongbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

olongbet collects personal information when you register — your name, email, phone number, date of birth and address — to comply with identity verification requirements. During deposits through DANA, OVO, GoPay or QRIS, we record transaction details including amounts, timestamps and payment method used. We also

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collect device information, login patterns, and game activity to detect fraud and keep your account safe. Players in Medan and across Indonesia can withdraw funds only after we've verified your identity matches your account records. We do not sell or share your personal data with third
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parties, except where local law requires us to do so. Your withdrawal history, deposit sources and account balances remain yours alone.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Contact us about your data

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your personal information or to request access to your stored data.

Live Chat — 24/7

Open your account and use live chat in the lobby to ask about data retention, privacy settings or withdrawal verification. Our team responds in English within minutes.

Account Settings

Log in, go to Settings → Privacy & Data to review what we've collected, update your contact details or request deletion where local law permits.

DATA SAFETY

How we secure and manage your information

Encryption and Storage

All personal data — including your name, DANA wallet link, OVO account and banking details — travels to our servers via 256-bit SSL encryption. We store backups offline to prevent unauthorized access.

Payment Data Handling

We do not store your full payment credentials. When you deposit via QRIS or GoPay, only the transaction reference and amount appear in your account ledger. We never keep your PIN or bank password.

Withdrawal Verification

Before we process any withdrawal to your DANA, OVO or GoPay account, we verify that the destination matches your registered name. This step prevents fraud and protects your winnings.

Data Retention

We keep your account information for as long as you hold an active account plus five years after closure, in case of disputes or regulatory requests. Game logs remain for seven years.

Third-Party Access

Your data is shared only with payment processors and anti-fraud partners, never with marketers or advertisers. We comply with requests from Indonesian authorities where local law permits.

Request Changes to Your Data

Contact [email protected] to correct errors, request a copy of all your stored information, or ask for deletion where local law permits. We respond within 10 business days.

Privacy questions answered

We retain your account information for five years after closure to handle refunds, dispute resolution and regulatory compliance. After that period, we delete personal identifiers while keeping anonymised game records for audit purposes.

Cookies store your login session, remember your language preference, and track which games you've opened so we can show you relevant content. We also use cookies to detect suspicious login patterns and prevent account takeover. You can disable non-essential cookies in your browser settings without losing access.

Yes. Log into your account, go to Settings → Privacy & Data, and select 'Download my information' to receive a full report. You can also email [email protected] to request a data export within 10 business days.

We encrypt all payment details and never store your full bank credentials or PIN. Payment processors handle the actual transfer; we only store the transaction reference, date and amount. Your bank account remains separate from your olongbet wallet.

We share your information only with payment partners (to process deposits and withdrawals), anti-fraud services and legal authorities where local law requires us to do so. We never sell or rent your personal data to marketers, advertisers or third-party platforms.

Contact live chat or email [email protected] immediately. We'll review your login history, freeze transactions if needed, and help you change your password. Enable two-factor authentication in Settings → Security for added protection.

Transaction records stay in your account permanently so you can review your history anytime. We keep internal logs for seven years for audit and compliance, then delete them. Your account statement is always available in Transactions.

How we protect your account and personal information

Contact us about your data

Email Support

Live Chat — 24/7

Account Settings

How we secure and manage your information

Encryption and Storage

Payment Data Handling

Withdrawal Verification

Data Retention

Third-Party Access

Request Changes to Your Data

Privacy questions answered

01 What happens to my data if I close my account?

02 How do you use cookies on olongbet?

03 Can I see what personal data olongbet has about me?

04 Is my DANA, OVO, GoPay or QRIS account information safe with you?

05 Do you share my data with other companies?

06 What if I notice suspicious activity on my account?

07 How long do you keep my withdrawal and deposit history?

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